MoldCare respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request a quote, or use our services.
Who We Are
MoldCare provides mould inspection, mould removal, remediation, and related services in Kitchener, Waterloo, Cambridge, surrounding areas, and Toronto.
MoldCare
195 Ahrens Street West
Kitchener, ON, N2H 4E1, Canada
Email: info@MoldCare.com
Phone: (519) 535-4500
Information We Collect
We may collect personal information when you submit a contact form, request a quote, call us, email us, or interact with our website.
This may include:
- Your name
- Email address
- Phone number
- Service address or general location
- Details about the service you are requesting
- Photos, notes, or messages you choose to send us
- Website usage information, such as pages visited, browser type, device type, and referral source
We only collect information that is needed to respond to inquiries, provide quotes, schedule services, improve our website, and manage our business.
How We Use Your Information
MoldCare may use your information to:
- Respond to your questions or service requests
- Prepare quotes or estimates
- Schedule inspections, consultations, or remediation services
- Communicate with you about your request or service
- Improve our website, advertising, and customer experience
- Measure the performance of our online advertising
- Protect our website from spam, abuse, or security risks
- Meet legal, insurance, accounting, or business record requirements
Website Analytics, Cookies, and Advertising
Our website may use cookies, tracking pixels, and similar technologies to understand how visitors use the site and to measure advertising performance.
We use tools such as Google Analytics 4, Google Ads, and Bing Webmaster Tools. These tools may collect information such as your browser type, device type, pages visited, general location, referring website, and actions taken on our website.
Google may use cookies or similar technologies to help measure website traffic, track conversions, and improve ad performance. Google may also use this information according to its own privacy policies.
You can learn more about how Google uses information from websites that use its services here:
How Google uses information from sites or apps that use its services
You can also manage Google advertising settings here:
Most browsers also allow you to block, delete, or manage cookies through your browser settings. Blocking cookies may affect how some parts of the website work.
Google Ads
We may use Google Ads to advertise our services and measure when visitors contact us after clicking an ad. This may include conversion tracking, which helps us understand whether our ads are leading to quote requests, phone calls, or other actions on our website.
If remarketing or similar advertising features are used, Google and other third-party vendors may show ads based on previous visits to our website. Visitors can manage how Google uses cookies and advertising identifiers through Google My Ad Center.
reCAPTCHA and Spam Protection
Our website may use Google reCAPTCHA or similar spam protection tools to help prevent spam and abuse through website forms. These tools may collect technical information about your device, browser, and interaction with the website to determine whether a form submission appears legitimate.
Use of Google reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
Google Privacy Policy
Google Terms of Service
Third-Party Service Providers
We may use third-party service providers to operate our website, manage forms, provide hosting, protect against spam, measure website traffic, run advertising, and communicate with customers.
These providers may access personal information only as needed to provide their services to us. We do not sell your personal information.
How Long We Keep Information
We keep personal information only as long as needed for the reason it was collected, including customer service, quote records, business records, legal requirements, insurance purposes, accounting, and service history.
When information is no longer needed, we take reasonable steps to delete it, anonymize it, or securely store it according to our business and legal requirements.
How We Protect Information
We use reasonable physical, technical, and administrative safeguards to help protect personal information from unauthorized access, loss, misuse, or disclosure.
No website, email system, or online transmission is completely secure. Please avoid sending highly sensitive information through website forms unless necessary.
When We May Share Information
We may share personal information when needed to:
- Provide services you requested
- Work with contractors, service providers, or business partners involved in your request
- Operate and protect our website
- Comply with legal, insurance, accounting, or regulatory requirements
- Respond to lawful requests from authorities
We do not sell personal information to third parties.
Your Choices and Rights
You may contact us to ask about the personal information we have about you, request a correction, or ask that we delete information where appropriate.
You may also choose not to provide certain information, but this may limit our ability to respond to your inquiry, provide a quote, or complete a requested service.
External Links
Our website may include links to other websites. We are not responsible for the privacy practices, content, or policies of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
MoldCare
195 Ahrens Street West
Kitchener, ON, N2H 4E1, Canada
Email: info@MoldCare.com
Phone: (519) 535-4500